Lilliput Health
**Directions**:
We are located on the corner of Sandbanks Road and Elms Avenue underneath Lilliput surgery. Once on Sandbanks road turn right into Elms Avenue and we are immediately on the left. You will see a large white building with a Day Lewis Pharmacy occupying the ground floor.
We are situated on the lower ground floor and have a separate entrance at the bottom of the car park.
**Parking**:
There are 2 disabled parking bays right outside our doors and the 20 spaces in the car park are free.
**Prior to your appointment**:
Our lovely reception team will have sent you a New Patient Form if this is your first appointment with us. Please try to fill this in prior to your appointment. No need to print it off as it will automatically submit straight to us. Please let us know if you have any problems in doing so and we will endeavour to help you complete it. If you are required to fill out a hard copy please arrive 10 minutes before your appointment to allow time to do so.
**What to Wear**:
**Physiotherapy & Chiropractic Appointments**:
Your Clinician will need to see the body part/parts in question, so please ensure you wear appropriate clothing for your first appointment. Typically loose/stretchy clothing is adequate. After your first appointment your clinician can advise further if necessary.
**Sports Massage**:
Our Sports Massage Therapists will use an array of towels during the treatment and would require that you keep your underwear on, however if you feel more comfortable, you can bring a pair of shorts. Stretchy underwear is best, especially if we are treating legs.
**Podiatry**:
We recommend that you wear loose fitting trousers/leggings which allows easy access to the lower part of your leg.
It is also helpful to wear the shoes that you tend to wear the most often depending on required treatment.
If you have any questions at all please don’t hesitate to call us on 01202 725090
**Deposit Policy**:
Please be advised that to secure all NEW bookings, a £25 deposit is required. This deposit will be applied toward the total cost of your treatment and is non-refundable if the appointment is cancelled with less than 24 hours notice. We appreciate your understanding and cooperation in helping us manage our schedule efficiently.
**Cancellation Policy**:
Please note we operate a 24 hour cancellation policy. Reminder emails and/or text messages are sent as a courtesy to all our clients. There is a high demand for appointments, so any cancelled within this time frame that cannot be filled may be liable to a late cancellation charge at the discretion of the administration team.
If you are an Insurance patient and DNA (Do Not arrive) for 2 appointments, your file will be automatically cancelled, and a discharge report will be sent to the instructing party. Please note if you cancel on the same day as your appointment this will also count as a DNA.
**NOTICE**:
We are no longer accepting cash payments. We will continue to accept card payments.
We appreciate your understanding and apologise for any inconvenience this may cause.
